Listed below are some of the questions that have been asked and the answers. These may address some of your own questions.
- Which units are included in the recall?
- I think I have a recalled units – what should I do?
- Have there been any injuries or property damage related to this recall?
- What is the repair?
- Have there been any fires?
- What are the immediate dangers?
- What precautions should the consumer take?
- How soon can we expect repairs?
- What is wrong with the unit?
- I am not experiencing any problems with my dryer why can’t I use my washer/dryer unit?
- Since there is no problem with the washer can’t I use it alone?
- How many units are affected?
- How do we contact the Consumer Product Safety Commission (CPSC)?
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| Brand | Model Numbers | Serial Number |
| Whirlpool® Compact Thin Twin | LTG5243DZ2 LTG5243DT2 LTG5243DQ2 LTG5243DQ3 LTG5243DT3 |
Begins with MM, ML or MK. |
| Kenmore® Laundry Center | 98752792 98752793 |
Begins with MM, ML or MK. |
| General Electric® Unitized Spacemaker |
WSM2480TBAWW WSM2480TCAWW | Has Z, A or D as the second character |
I
think I have a recalled units – what should I do?
Because the Whirlpool manufactured washer and gas dryer poses a risk of
fire, consumers with the affected units should:
• Immediately stop using the unit
• Unplug the unit
• Inform all users of the unit not to use it due to the risk of
fire
• Do not disconnect the gas supply
You may contact Whirlpool® to arrange for free service and repair,
call toll free (866) 251-1607.
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Have there been any injuries or property
damage related to this recall?
To date there have been no injuries and no property damage reported relating
to this recall.
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What is the repair?
The repair is very quick. The service technician will open the unit and
install a clip to hold wires in place.
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Have there been any fires?
We have had two claims of overheating, but no fires.
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What are the immediate dangers?
The gas dryer can overheat, posing a fire hazard. Whirlpool® has received
two reports of the unit overheating. No injuries or property damage have
been reported.
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What precautions should the consumer
take?
• Immediately stop using the unit
• Unplug the unit
• Inform all users of the unit not to use it due to the risk of
fire
• Do not disconnect the gas supply
They should then contact Whirlpool Corporation by
calling toll free (866)-251-1607
to register their recalled unit and obtain information on free repair.
For general information they may visit www.repair.whirlpool.com.
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How soon can we expect repairs?
The service parts necessary for repairs are available and deployed throughout
Whirlpool’s distribution network. The scheduling of repair and service
for customers, will depend on where units are located and availability
of a service provider. We do not expect a long wait for consumers and
the repair should take less than one hour.
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What is wrong with the unit?
There is a potential for wires to become loose and come in contact with
the heater box, which can cause overheating and poses a fire hazard. The
repair is very quick. The service technician will open the unit and install
a clip to hold the wires in place.
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I am not experiencing any problems with
my dryer why can’t I use my washer/dryer unit?
Although you do not see a problem now, we know there is a potential risk
of overheating. Your safety is our priority and therefore:
• Immediately stop using the unit
• Unplug the unit
• Inform all users of the unit not to use it due to the risk of
fire
• Do not disconnect the gas supply
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Since there is no problem with the washer
can’t I use it alone?
No, the washer and dryer are both powered by the same electrical source,
there is a risk of fire. The unit is powered by only one power source.
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How many units are affected?
Approximately 17,000.
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How do we contact the Consumer Product Safety
Commission (CPSC)?
For information from the CPSC we suggest you visit their web site @: www.cpsc.gov.
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