FAQs
Listed below are some of the questions that have been asked and the answers. These may address some of your own questions.
- Why is KitchenAidŽ recalling these toasters?
- Which products are being recalled?
- Do customers have to buy a new product?
- How will customers know that the toaster is safe after they have received their new replacement model?
- Didn’t KitchenAidŽ test the product before putting it on the market?
- How do customers know if their toaster is a part of the recall?
- What if a consumer owns a Pro LineŽ toaster and it is not within the model/serial range?
- What should customers do if their toaster is part of the recall?
- Can customers still use their toaster while waiting for the replacement toaster?
- Can customers return their toaster to the place where they bought it?
- How can customers be sure that their other KitchenAidŽ products are safe?
- Will KitchenAidŽ buy-back these units?
- If a toaster is working fine does it really need to be unplugged?
- Where does KitchenAidŽ manufacture the recalled toasters?
- Who are the main distributors for these products?
- How do we contact the Consumer Product Safety Commission (CPSC)?
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Why is KitchenAidŽ recalling these toasters?
Certain KitchenAidŽ Brand Pro LineŽ toasters have been produced with a control that
could be susceptible to some types of electric power service interruptions. This condition
poses a risk of the toaster heating elements becoming energized when not in use and
possibly igniting any items that may have been left on top of the toaster. KitchenAidŽ
has received three reports of toaster self-starting. There are no reports of personal
injury or property damage.
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Which products are being recalled?
The recalled products are the KitchenAidŽ Pro LineŽ 2-slice and 4-slice toasters. The
toasters come in Pearl Metallic, Cobalt Blue, Empire Red, and Tangerine. They have the
following model and serial numbers located on the bottom of the toaster.
| Brand | Model Numbers | Serial Number Range |
| KitchenAidŽ Two Slice Toaster | KPTT780PM KPTT780BU KPTT780ER KPTT780TG |
Beginning with the letters WTP…and WTR… |
| KitchenAidŽ Four Slice Toaster | KPTT890PM KPTT890BU KPTT890ER KPTT890TG |
Beginning with the letters WTP…and WTR… |
The units were sold at various catalog and specialty retailers nationwide from August 2003 through January 2005 for $250 - $300.
Do customers have to buy a new product?
No. KitchenAidŽ will exchange the recalled toaster with a new replacement model.
How will customers know that the toaster is safe
after they have received their new replacement model?
The redesigned toasters have a new circuit board design that eliminates the potential
“self-starting” problem. The new redesigned units will also have a green sticker
on the bottom of the toaster.
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Didn’t KitchenAidŽ test the product before putting
it on the market?
The safety of KitchenAidŽ customers is the company’s top priority. It conducts
extensive testing on the products it develops and brings to market.
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How do customers know if their toaster is a part of the
recall?
The recalled products are KitchenAidŽ Pro LineŽ toasters. The toasters come in
Pearl Metallic, Cobalt Blue, Empire Red, and Tangerine. They have the following model and
serial numbers located on the bottom of the toaster.
The units were sold at various catalog and specialty retailers nationwide from August 2003 through January 2005 for $250 - $300. What if a consumer owns a Pro LineŽ toaster and it is
not within the model/serial range? What should customers do if their toaster is part of the
recall?
Consumers should call KitchenAidŽ toll free at (800) 874-0608 between 8:00 a.m. and 8:00 p.m. ET Monday through Friday or 10:00 a.m. and 5:00 p.m. ET on Saturday, or go to the firms Web site at www.KitchenAid.com/repair to process the exchange. Can customers still use their toaster while waiting for the
replacement toaster?
Can customers return their toaster to the place where they
bought it? How can customers be sure that their other KitchenAidŽ
products are safe? Will KitchenAidŽ buy-back these units? If a toaster is working fine does it really need to be
unplugged?
Consumers should call KitchenAidŽ toll free at (800) 874-0608 between 8:00 a.m. and
8:00 p.m. ET Monday through Friday or 10:00 a.m. and 5:00 p.m. ET on Saturday, or go to
the firms Web site at @: www.KitchenAid.com/repair
to process the exchange Where does KitchenAidŽ manufacture the recalled
toasters? Who are the main distributors for these products? How do we contact the Consumer Product Safety Commission
(CPSC)? |
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