Product Recall Information

 
 

Free Standing range, Double Oven And Oven Microwave Combination 2004 -United States

Date: January 1, 2004

Name of Product:

Hazard: Important Safety Notice: Shock Hazard -- Do Not Use Certain Whirlpool and KitchenAid brand free standing range, double oven and oven-microwave combination products

Description:

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Whirlpool is voluntarily recalling about 6,000 Whirlpool and KitchenAid brand free standing range, double oven, and oven-microwave combination products.

Certain Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combinations products were manufactured with a wire from an independent supplier that does not meet specifications. The insulation on the wire can melt, causing a short circuit and if not properly grounded, the product can present a shock hazard. Whirlpool has received no reports of incidents or injuries.

The model and serial number are located on a label inside the door of the units.


The recall involves products with the following U.S. model and serial numbers:

Brand
Product
Model Numbers
Serial Number Range
Whirlpool Oven-microwave combination
GSC
 
XR15-XR25
Whirlpool Double wall oven
RBD
 
XR15-XR25
KitchenAid Oven-microwave combination
KEHC
KEMC
 
XR15-XR25
KitchenAid
 
Electric free standing range
KERA2
KERI2
 
RR15-RR25

The following Canadian model and serial numbers are also included:

Brand
Product
Model Numbers
Serial Number Range
Whirlpool Freestanding Ceran cooktop electric ranges
WERE4
WERP4
GERC41
 
RR15-RR25
KitchenAid Freestanding electric ranges
YKERA2
YKERI2
 
RR15-RR25

The units were sold nationally from April through June 2004. 

Remedy:

If you own one of these units, for your safety -

• Stop using the product(s).
• Disconnect the electric supply to the product(s) by shutting off the fuse or circuit breaker controlling it.
• Inform all users of the product(s) not to use due to the risk of shock.

Please call us toll free at 1-866-770-6751 to schedule a free repair. Our hours of operation are Monday – Friday 8:00 a.m. to 9:00 p.m. (EST) and Saturday 8:00 a.m. to 4:30 p.m. (EST). Please have the serial number and model number of your product available when you call. Please do not return the unit to the retailer that you purchased it from, as they are not prepared to take units back.

We apologize for the inconvenience and thank you for your help and cooperation.


Representative Models: